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Refund Policy

We are committed to providing high-quality products and services and ensuring customer satisfaction. However, if you are not satisfied, please review our refund policy:

 

1. Refund Eligibility

We offer refunds in the following cases:

  • If the product or service does not match the description on our website.

  • If you did not receive the product or service within the promised timeframe.

  • If you are dissatisfied with the quality of the service (with supporting evidence provided).

 

2. Refund Request Timeframe

  • Refund requests must be submitted within 14 days of purchase or service delivery.

 

3. How to Request a Refund

  • Contact us via email at jakicondition@gmail.com or through the contact form on our website.

  • Provide your order number, a description of the issue, and any supporting documents (e.g., screenshots, correspondence, etc.).

 

4. Exceptions

Refunds will not be provided in the following cases:

  • If the client provided incorrect information during the order process.

  • If the service was delivered in full and on time.

  • For personalized training and nutrition plans (unless otherwise stated in the service description).

 

5. Refund Processing

  • If your refund request is approved, we will process the refund within 5-7 business days.

 

6. Contact Information

If you have any questions or concerns, please reach out to our support team:

Important Note:
Our goal is to maintain your satisfaction and trust. If you have concerns about the refund policy or encounter an issue, we are always willing to offer a replacement service, a discount, or another compromise.

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